FAQs
Frequently Asked Questions (FAQ)
Welcome to Nouuryn! Below are some common questions about our digital and physical products. If you need further assistance, feel free to contact us.
1. General Questions
Q: What products do you sell?
A: We offer both digital downloads (printables, planners, invitations, etc.) and physical products (handmade items, cards, planners, and more).
Q: How do I receive my digital purchase?
A: After completing your order, you will receive an instant download link via email or your account dashboard. No physical product will be shipped for digital purchases.
Q: Do you offer custom or personalized products?
A: Yes! We offer custom designs for certain digital and physical products. Please check individual listings or contact us for details.
2. Digital Products
Q: Can I get a refund for a digital product?
A: Since digital items are instantly delivered, all sales are final. However, refunds may be issued if:
- You purchased the same item multiple times by mistake.
- The file is corrupt or not as described, and we are unable to provide a working version.
Q: What file formats are included?
A: Our digital products are typically available in PDF, PNG, JPEG, or SVG formats. The specific format will be listed in the product description.
Q: Can I resell or share my digital purchase?
A: No, all digital downloads are for personal use only unless otherwise stated. You may not resell, share, or distribute the files.
Q: I can’t download my files. What should I do?
A: If you’re having trouble accessing your files, try the following:
- Check your email for the download link.
- Ensure you’re using the correct account to access the purchase.
- If the issue persists, contact us, and we’ll be happy to help.
3. Physical Products
Q: How long does shipping take?
A: Shipping times vary depending on your location and the product. Estimated delivery times will be provided at checkout.
Q: Do you offer returns or exchanges for physical products?
A: Returns and exchanges may be accepted under certain conditions. Please review our Refund Policy for details.
Q: What happens if my order arrives damaged?
A: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We will work with you to resolve the issue.
Q: Do you ship internationally?
A: Yes! We offer international shipping. Shipping costs and delivery times vary based on location.
4. Payments & Orders
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options.
Q: Can I cancel my order?
A: Digital products cannot be canceled once purchased. Physical product orders may be canceled within 24 hours .
Q: I entered the wrong shipping address. Can I change it?
A: If your order has not been shipped, please contact us immediately to update your address. We are not responsible for orders shipped to incorrect addresses provided by the customer.
5. Contact & Support
Q: How can I contact you?
A: You can reach us via support@nouryn.com , and we’ll be happy to assist you.
Q: What are your business hours?
A: We operate [Your Business Hours], but you can place orders anytime. We typically respond to inquiries within 24-48 hours.
If you have any other questions, feel free to reach out! Thank you for shopping at Nouuryn. 